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What is SuperCover warranty?

Cooling Off Period.
The customer has the right to cancel the warranty in 7 days of purchase for a refund. The customer can choose to add an extended warranty for a particular item to that purchase or return an extended warranty for a store credit via Noel Leeming gift card within 28 days of the original purchase date.

What’s it all about:
Your SuperCover Extended Warranty is administered by International Underwriters Group.
With a SuperCover Warranty, any electrical or mechanical breakdown is covered. That means never having to worry about expensive repair bills. SuperCover extends your manufacturers warranty beyond its normal expiry period, up to a total period of 2, 3, 5 or 7 years. Refer to your purchase invoice for details of the warranty and warranty period purchased by you.

What’s covered and what’s not
Please see our latest terms and conditions dated 30th June, 2014 for what is covered by the warranty and Price Protection. Click here to download our SuperCover Warranty brochure. These terms may vary from those that were provided to you, at the time of purchase, and are only for indicative purposes.

If I purchase a 5 or 3 Year warranty am I covered overseas?
Yes you are covered. You will need to contact SuperCover Helpline on +64 508 927 726 or email claims@iugonline.com.

Freight costs may apply if the failed product needs to be shipped to a repairer or you may be asked to return the faulty product to New Zealand or another location that is advised. In some cases you may need to pay the Repairer directly - if so, the warranty provider will reimburse you on receipt of the appropriate documentation.

For further information and terms and conditions please click on the following link www.iugonline.com

Before you make a claim...
See if you can find the answer to your problem in the manufacturer’s instructions. This is important because if you do make a claim and the product is found to be in working order (i.e. not faulty or the fault found is not one that is covered under SuperCover or a user operational issue), you will be responsible for any call out and service charges.

If you do need to make a claim you’ll need to provide the SuperCover team with a proof of purchase document that details your product as well as the SuperCover Warranty you have purchased. Each product covered must have a separate SuperCover Warranty listed on the purchase document. If you have any questions please contact your local store or go to http://www.nzclaim.com/noelleeming

If you require a copy of your invoice, the Noel Leeming team can find your purchase record and give this to you, when provided with the correct customer details. To request a copy of your invoice, contact the team at Noel Leeming on 0800 44 44 88 or visit your local Noel Leeming store.

Making a claim - Warranty (Except Price Protection)

Go to: http://www.nzclaim.com/noelleeming

1. When logging your claim please have your purchase invoice handy, as we will need proof of purchase of the product and the SuperCover Warranty.
2. If the fault persists and your manufacturer’s warranty period has ended please use this link to the claims management website (http://www.nzclaim.com/noelleeming) that provides 24 hour, 7 day automatic claims handling. Instant repairer selection for your claim, with full details provided to you. Instant notification to repairer of your claim once you complete the web based process. Log on using your claim number during the repair process to track your repair and send messages to the repairer or the claims administrator.

Alternatively, contact the SuperCover service centre between 8.30am and 7.00pm Monday to Friday, excluding Public holidays on
0800 47 87 37.


Making a claim – Price Protection

Contact SuperCover at 0800 576 576 between 8.30am and 5pm Mon- Fri (excluding public holidays) to obtain a claim form.
With the claim form you will be required to provide the following information within14 days of notifying the claim:
  • An original receipt showing payment and the original purchase invoice.
  • The documents proving the difference in price between your item and the same, lower priced item; such as catalogues, seller’s official notification, and advertisements, which identifies the item, the price and the manufacturer’s or distributor’s references, as well as the validity period of the advertised price.

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