Contact Us
Tracking an order
Due to unusually high demand currently, deliveries may take longer than usual. The best way to track your order is to contact us by using the form above or chat to us. We will endeavour to give you an update of your order.
Call Us on 0800 44 44 88
For any questions, feel free to contact our Customer Care team who are available to assist 7 days a week.
Live Chat, Email and Social Media Support.
Monday - Friday 8am - 9pm
Saturday - Sunday 8am - 6pm
Phone Support.
Monday - Friday 9am - 6pm
Saturday – Sunday 9am – 5:30pm
Please note that we are unavailable on ANZAC Day before 1:00 pm, as well as Good Friday and Christmas Day.
To speak with a Passionate Expert in your local store, please call the store number listed on our store locator page.
Frequently Asked Questions
Save yourself some time and check our frequently asked questions.
Know more about how Deliveries and Click & Collect work.
For our list of helpful frequently asked questions visit our online knowledge base.
Traditional Mail
Alternatively you can contact us by mail.
Website, Customer Care Services
PO Box 91146
Auckland
New Zealand