Getting Started

How to set up a new Fitbit device

  1. Ensure that you have the latest version of the Fitbit app installed on your compatible phone/tablet.

  2. Open the Fitbit app.

  3. If you’re new, tap Join Fitbit and when prompted, add personal information.

  4. Tap the account icon.

  5. Tap Setup New Device, choose your device, and follow the on-screen instructions.

  • Versa/ Ionic – For best results use your home Wi-Fi network to complete setup.
  • All others – Complete setup with the Bluetooth connection with your phone.

How to customise your device

1. Open the Fitbit app

2. Tap on the account icon at the top of your screen

3. Tap the image of your device to customise:

  • Clock face
  • Notifications, including ‘app notifications’ from your phone, like Gmail, Whatsapp, Facebook and more
  • All-day sync (Keep this option turned on)
  • Exercise shortcuts*
  • Apps*
  • Media* – Music Services

To find out more about the features available on Fitbit devices, click here

Fitbit Pay* (for compatible banks) visit: 

*Only available on select devices.  

Fitbit Tips & Tricks

Still getting to know how your Fitbit works? We’ll show you how to get the most from your Fitbit. 

Let's get started:

Creating goals

Create exercise, food, weight, hydration, and sleep targets, to keep track of your health and fitness goals. You can see your daily progress on your dashboard. Why? Maybe you want to be stronger or faster…and maybe you just want to brag to your mates! 

Image of person tracking and setting goals

Get competitive

There is nothing quite as motivating as knowing you’re only 100 steps away from beating your mate’s daily total! Link up with your friends’ Fitbit profiles via the app and get some healthy competition going. Want to compete against other likeminded people? Create a group on and from there you can view the leader board to see how you rank against other members.

Image of people competing with Fitbit

Weekly progress report

Curious how you’re doing and want to make sure you’re tracking towards your goals? Go to your Dashboard > Notifications > Update Notifications. Here you can opt in for a weekly summary that includes weekly totals, daily averages, badges earned, comparisons with friends and more!

Image of person checking their weekly Fitbit progress report

Get Social

Share pictures with your friends and family! Celebrate the small wins!  Head to your Fitbit app to share your exercise stats and accomplishments.


The trick really is to use your Fitbit tracker.  Sounds simple, but let’s be honest team, forgetting to wear it can be easy. Make checking results a habit or even better, involve your friends and family to support your habit. 

Fitbit Hacks

How many times a day do you open the Fitbit app? It becomes addictive or best said a routine, but don’t be fooled. Below are some features you may be yet to discover ensure you really get to know your Fitbit!

Image of FItbit's product range

Charge up

Get the most out of your battery by disabling all-day sync. Yes, it’s that easy!

Set when your week starts

Fitbit often uses Sunday as the first day of the week.  If you want your Fitbit week to start on Monday, you can! Fitbit app dashboard > Account icon > Advanced Settings > choose Start Week On > pick Monday.

Set your stride length

Accurate stride length data is important, this is the measurement used to track your steps! Fitbit estimates your stride based on your height and gender (or evaluating any runs done using GPS).  To calculate stride length, find a place where you know the exact distance from two points. Next, you’ll need to walk while counting steps up to at least 20. To work out stride length, divide the total distance by the number of steps taken. Update your profile under Personal Info > Stride Length and Running Stride Length.

Brag a little

It’s healthy to brag about exercise accomplishment. Did you know you can share your dashboard and celebrate an awesome workout? Click on the workout tile > Select the share icon > from there choose a background > take a photo or select from your library > Tap Share to upload your pic to the Fitbit community or another social network of your choice

Wake up!

Do you need help remembering daily tasks? Set alarms on your Fitbit app to help with your goals! Fitbit app dashboard > + icon > set alarm. Hold yourself accountable and dedicate yourself to your personal health and wellbeing