In the COVID-19 Protection Framework (traffic lights) we are open and trading as normal. There are three key COVID-19 requirements that we are adhering to:

  1. Customer limits in store
  2. Physical distancing of 1 metre between customers and team members 
  3. Compulsory face coverings unless a valid exemption is shown
Red Orange Green
Are face coverings required?
Unless an exemption card is shown
N/A
I'm not vaccinated, can I still shop?
Does social distancing apply?
1 metre inside, and outside if capacity limits are reached

1 metre inside, and outside if capacity limits are reached
N/A
Will your store teams be vaccinated?
Our entire team will be vaccinated by 16 January 2022

Our entire team will be vaccinated by 16 January 2022

Our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE? N/A
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores?
Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes

Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time?
Yes, there may be occasions where we might limit the number of customers in the store at any one time

Yes, there may be occasions where we might limit the number of customers in the store at any one time
N/A

How We're Operating
Under Red

Are face coverings required? Unless an exemption card is shown
I'm not vaccinated, can I still shop?
Does social distancing apply? 1 metre inside, and outside if capacity limits are reached
Will your store teams be vaccinated? Our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE?
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores? Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? Yes, there may be occasions where we might limit the number of customers in the store at any one time

How We're Operating
Under Orange

Are face coverings required?
I'm not vaccinated, can I still shop?
Does social distancing apply? 1 metre inside, and outside if capacity limits are reached
Will your store teams be vaccinated? Our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE?
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores? Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? Yes, there may be occasions where we might limit the number of customers in the store at any one time

How We're Operating
Under Green

Are face coverings required? N/A
I'm not vaccinated, can I still shop?
Does social distancing apply? N/A
Will your store teams be vaccinated? Our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE? N/A
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores?
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? N/A