In the COVID-19 Protection Framework (traffic lights) we are open and trading as normal. There are three key COVID-19 requirements that we are adhering to:
- Customer limits in store
- Physical distancing of 1 metre between customers and team members
- Compulsory face coverings unless a valid exemption is shown
| Red | Orange | Green | |
|---|---|---|---|
| Are face coverings required? |  Unless an exemption card is shown |
|
N/A |
| I'm not vaccinated, can I still shop? | |
|
|
| Does social distancing apply? | 1 metre inside, and outside if capacity limits are reached |
1 metre inside, and outside if capacity limits are reached |
N/A |
| Will your store teams be vaccinated? | Our entire team will be vaccinated by 16 January 2022 |
Our entire team will be vaccinated by 16 January 2022 |
Our entire team will be vaccinated by 16 January 2022 |
| Will your store teams be wearing PPE? | |
|
N/A |
| Are safety measures in place for teams visiting customer's homes? | |
|
|
| Are QR codes and manual sign-in sheets available for contact tracing? | |
|
|
| Will I be required to sign-in when entering one of your stores? | Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
|
| Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | |
|
|
| Are contactless transactions available? | |
|
|
| Will you be limiting the number of customers in a store at any one time? | Yes, there may be occasions where we might limit the number of customers in the store at any one time |
Yes, there may be occasions where we might limit the number of customers in the store at any one time |
N/A |
How We're Operating
Under Red
| Are face coverings required? | Unless an exemption card is shown |
| I'm not vaccinated, can I still shop? | |
| Does social distancing apply? | 1 metre inside, and outside if capacity limits are reached |
| Will your store teams be vaccinated? | Our entire team will be vaccinated by 16 January 2022 |
| Will your store teams be wearing PPE? | |
| Are safety measures in place for teams visiting customer's homes? | |
| Are QR codes and manual sign-in sheets available for contact tracing? | |
| Will I be required to sign-in when entering one of your stores? | Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
| Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | |
| Are contactless transactions available? | |
| Will you be limiting the number of customers in a store at any one time? | Yes, there may be occasions where we might limit the number of customers in the store at any one time |
How We're Operating
Under Orange
| Are face coverings required? | |
| I'm not vaccinated, can I still shop? | |
| Does social distancing apply? | 1 metre inside, and outside if capacity limits are reached |
| Will your store teams be vaccinated? | Our entire team will be vaccinated by 16 January 2022 |
| Will your store teams be wearing PPE? | |
| Are safety measures in place for teams visiting customer's homes? | |
| Are QR codes and manual sign-in sheets available for contact tracing? | |
| Will I be required to sign-in when entering one of your stores? | Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
| Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | |
| Are contactless transactions available? | |
| Will you be limiting the number of customers in a store at any one time? | Yes, there may be occasions where we might limit the number of customers in the store at any one time |
How We're Operating
Under Green
| Are face coverings required? | N/A |
| I'm not vaccinated, can I still shop? | |
| Does social distancing apply? | N/A |
| Will your store teams be vaccinated? | Our entire team will be vaccinated by 16 January 2022 |
| Will your store teams be wearing PPE? | N/A |
| Are safety measures in place for teams visiting customer's homes? | |
| Are QR codes and manual sign-in sheets available for contact tracing? | |
| Will I be required to sign-in when entering one of your stores? | |
| Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | |
| Are contactless transactions available? | |
| Will you be limiting the number of customers in a store at any one time? | N/A |