In the COVID-19 Protection Framework (traffic lights) we are open and trading as normal. There are three key COVID-19 requirements that we are adhering to:
- Customer limits in store
- Physical distancing of 1 metre between customers and team members
- Compulsory face coverings unless a valid exemption is shown
Red | Orange | Green | |
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Are face coverings required? | ![]() Unless an exemption card is shown |
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N/A |
I'm not vaccinated, can I still shop? | ![]() |
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Does social distancing apply? | ![]() 1 metre inside, and outside if capacity limits are reached |
![]() 1 metre inside, and outside if capacity limits are reached |
N/A |
Will your store teams be vaccinated? | ![]() Our entire team will be vaccinated by 16 January 2022 |
![]() Our entire team will be vaccinated by 16 January 2022 |
![]() Our entire team will be vaccinated by 16 January 2022 |
Will your store teams be wearing PPE? | ![]() |
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N/A |
Are safety measures in place for teams visiting customer's homes? | ![]() |
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Are QR codes and manual sign-in sheets available for contact tracing? | ![]() |
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Will I be required to sign-in when entering one of your stores? | ![]() Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
![]() Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes |
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Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | ![]() |
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Are contactless transactions available? | ![]() |
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Will you be limiting the number of customers in a store at any one time? | ![]() Yes, there may be occasions where we might limit the number of customers in the store at any one time |
![]() Yes, there may be occasions where we might limit the number of customers in the store at any one time |
N/A |
How We're Operating
Under Red
Are face coverings required? | ![]() |
I'm not vaccinated, can I still shop? | ![]() |
Does social distancing apply? | ![]() |
Will your store teams be vaccinated? | ![]() |
Will your store teams be wearing PPE? | ![]() |
Are safety measures in place for teams visiting customer's homes? | ![]() |
Are QR codes and manual sign-in sheets available for contact tracing? | ![]() |
Will I be required to sign-in when entering one of your stores? | ![]() |
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | ![]() |
Are contactless transactions available? | ![]() |
Will you be limiting the number of customers in a store at any one time? | ![]() |
How We're Operating
Under Orange
Are face coverings required? | ![]() |
I'm not vaccinated, can I still shop? | ![]() |
Does social distancing apply? | ![]() |
Will your store teams be vaccinated? | ![]() |
Will your store teams be wearing PPE? | ![]() |
Are safety measures in place for teams visiting customer's homes? | ![]() |
Are QR codes and manual sign-in sheets available for contact tracing? | ![]() |
Will I be required to sign-in when entering one of your stores? | ![]() |
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | ![]() |
Are contactless transactions available? | ![]() |
Will you be limiting the number of customers in a store at any one time? | ![]() |
How We're Operating
Under Green
Are face coverings required? | N/A |
I'm not vaccinated, can I still shop? | ![]() |
Does social distancing apply? | N/A |
Will your store teams be vaccinated? | ![]() |
Will your store teams be wearing PPE? | N/A |
Are safety measures in place for teams visiting customer's homes? | ![]() |
Are QR codes and manual sign-in sheets available for contact tracing? | ![]() |
Will I be required to sign-in when entering one of your stores? | ![]() |
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated? | ![]() |
Are contactless transactions available? | ![]() |
Will you be limiting the number of customers in a store at any one time? | N/A |