During Level 4 Stores are closed

Our stores in Level 4 areas are closed. Order online or on app for contactless delivery, please expect delivery delays. Thanks for your patience.

Frequently Asked Questions

Essentials

At Alert Level 4 our stores are closed. A limited range of essentials is online 24/7 with contactless delivery available, though items may be delayed. We are doing our best to support all customers, thank you for being patient with us.

The Government has asked us to support Kiwis by helping to ensure everyone can buy the essential items they need. We’re making this as easy and as safe as possible by making only essential items available online at https://www.noelleeming.co.nz and through our app.

We’re only able to deliver essential items at this stage.

The categories of products that are essential have been approved by government and reflect what is considered essential at this time. If this changes we will update our website and app. Please understand the goods and services provided are those needed to support people as the country works hard to stay safe.

commercial customers should contact the commercial customer support team on 0800 737 5223. They are available to answer your questions or help anytime from 8am – 6pm daily.

Essential items include those needed for working from home, home schooling, cooking and food prep, and those needed as replacement items such as washing machines, computer accessories, laptops, routers, toasters, kettles, ovens and fridges.

Our products will remain at their normal price.

No, we are not able to accept any non-essential online orders. These can only be made and fulfilled after the lockdown period.

If you have an essential item in your order, please contact our team on onlinefulfillment@nlg.co.nz or 0800 44 44 88, be sure to quote your order number and we will cancel your existing order and place a new one for you for your essential items only.

If your order has been cancelled and a new order created for your 'essential' items, your non-essential items will not have been re-ordered. Unfortunately you will need to wait until after the lockdown period to place a further order for these items.

To use your discount, please flick our customer care team an email on customercare@nlg.co.nz with a photo of your card, a link to the product you would like and your phone number. The team will ring you back to do an over the phone purchase and apply the discount for you.

Stores & Services

No, all stores will remain closed.

To help make sure everyone has a fair chance to get what they need, we’ve put some temporary limits on some items. You’ll see these identified on Noel Leeming’s product pages.

You will be able to pick up your item once we make sure the repair is complete and our stores reopen.

We will not be taking repairs under Alert Level 4.

Commercial customers should contact the commercial customer support team on 0800 737 5223. They are available to answer your questions or help anytime from 8am – 6pm daily.

If you’d like to place an order for an essential item but aren’t able to online, we’d love to help you with a secure phone order. Please call us on 0800 44 44 88 from 8am - 6pm, any day of the week. We’ll deliver to you as soon as possible.

The Live chat functionality on our website is there to help with price match enquiries. Just head along to our website www.noelleeming.co.nz and our team will be able to assist.

At this point we are only able to deliver, not install or remove appliances.

We can help with most tech questions and challenges remotely, including working or studying from home related queries. Give our Tech Solutions team a call at 0800 400 203.

Tech solutions and Home Consultation teams are contacting all Auckland customers who have booked and are postponing at this stage.

Our e-waste collection service will resume at Alert Level 2.

Safety

  • Deliveries will be 100% contactless for everyone’s safety.
  • We’re shipping with safety in mind. NZ Post deliveries will be left at your door.
  • We will coordinate any oversized deliveries directly with you to ensure there’s always 2m between you and our delivery team.

Our fulfilment centre and delivery teams will all be following strict health & safety protocols. They will be keeping a safe distance of greater than 2 metres between themselves and their fellow team members. And as always, following good hygiene practices of hand washing and sanitising, and ensuring that team members who are unwell stay away from the workplace.

Payment

We currently accept the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • You can also pay using Click to Pay
  • ZIP is also available with a minimum spend of $50

Yes, refunds will be processed by one of our Passionate experts. Please refer to our refund policy here.

Yes, you can apply for finance for essentials online.

Yes.

Yes, we will be able to process refunds for online orders that haven’t been fulfilled yet. Just email us all the details to onlinefulfillment@nlg.co.nz and we can get the process started.

Delivery, Pickup & Returns

If you’re waiting on an order we weren’t able to send before the lockdown commenced, and it does not contain essential items, then your order will be delivered once the lockdown has ended. In the meantime, we will only be fulfilling essential orders. Thank you for your understanding.

We’re shipping with safety in mind. All NZ Post deliveries are contactless and will be left at your door or designated spot. In case of oversized deliveries, we will coordinate directly with you to ensure there’s always a 2-metre distance between you and our delivery team.

Please note at Covid 19 Alert Level 2, 3 & 4 Standard delivery times may be impacted. For up-to-date delivery timings please refer to the 'deliver to door' time on the product page of the item you are purchasing.

If you have already placed and order for the most up-to-date status of your package, please use the tracking information that has been emailed out to you to see where your package is.

We will maintain our delivery time frames for Noel Leeming for small and oversized product. Deliveries may be delayed due to high order volumes, but we will do our best to deliver your order as fast as possible.

We are working as fast as we can to get your order out to you. Orders with multiple items may be delivered as separate packages. If you have received part of your order, please be rest assured we are working hard on getting the rest of the items to you as quickly as possible.

Returns will not be accepted during the lockdown period. Our team will be able to service returns once the lockdown has ended.

If you would like to cancel your order, please contact us via our online form and be sure to include your order number. https://www.noelleeming.co.nz/contact-us

Click & Collect

No, our stores will remain closed during Alert Level 4.

If you have placed an order for click & collect, you will need to wait until our stores reopen to collect your order. Under the COVID 19 rules, we can’t fulfil any existing orders until after the lockdown.

If you would like to cancel your click & collect order, please email our team at onlinefulfillment@nlg.co.nz, be sure to quote your order number and we will cancel your previous order and issue you a refund. This will take 3-5 working days to appear in your account.

Team Members

We are only opening a small subset of our business to provide online essential services only. That means none of our store or operations team members will be interacting with customers directly. Our team member safety comes first and team members will not be asked to work if they are immunocompromised, have dependents with no support at home or feel overwhelmed and uncertain.

Yes.

Other

If you are still unsure please contact us on 0800 44 44 88 Monday – Friday 8am-6pm, Weekends and Public Holidays 9:30am-5pm.