Whether you shop online or in store, we have several options to make receiving your new purchase easy and convenient. We understand that getting your items quickly is important to you, so we’ll make every effort to process your order quickly

Click and Collect

Order it now and pick it up today! - If our store has the stock you will be able to pick it up within 3 working hours. Best of all, our click and collect service is FREE!

If you make a purchase online but you don’t want to wait for delivery, click & collect is the perfect solution for you. Simply place your order, select the store most convenient to you and when your purchase is ready we will notify you and you can collect it from the store. 

Delivery to your door: costs & timelines

Below table shows our costs and expected delivery timelines. If you wish for installation or assembly services please refer to our Delivery and Installation Options section on this page.

Delivery and Installation Options

What is included in the service? Thanks for asking! For your small kitchen appliance deliveries, we do not offer any additional services (e.g. installation). When you opt to have your kitchen & laundry whiteware purchases delivered, you can choose to add an installation service which varies for each product. Some deliveries include set up and installation in the delivery cost - see below to find out more.

FAQs

Haven't got your question answered? No problem, call one of helpful customer service representatives:

0800 44 44 88

How much will the delivery cost?

The delivery charge for a specific item will be displayed in the cart total automatically when you add the item to your cart.  If you wish to collect the item from your local branch rather than have the item delivered, you can select the pick-up option during the checkout process and the delivery fee will be removed. Noel Leeming internet orders may differ to delivery rates offered in stores.

What are Special Order Items?

If the item displays the message "Item on order" or Special Order Only" the lead time is dependent on the availability of the product with the supplier. For large item delivery, you will be contacted by our delivery team to arrange a time for delivery as soon as the product arrives in-store. For small items, your order is dispatched via CourierPost as soon as it arrives with our dispatch centre and you will receive an email to notify you of the item's dispatch. For more information on the lead time for a specific product, please contact our Customer Support team on0800 44 44 88 or customercare@nlg.co.nz, Monday to Friday between the hours of 9am to 5pm, who will be able to get in contact with our supplier for further information. 

What is Click & Collect and how does it work?

Order now - pick up today! It’s as simple as that. Check your store has the stock when you place your order, choose the click & collect option and you will be able to pick up your package in 3 hours (during business hours). As soon as you receive an email confirming your order is your ready you can head into your local store. If, there is no stock available at your chosen store, our team will transfer the stock from another store or our distribution centre to your local store free of charge. Transfers typically take approximately 2-4 working days and you will be contacted as soon as the item is in store and ready for collection.

If you have ordered a ‘Special order item’ our team will order the item in from the relevant supplier and you will receive notification that your item is ready for collection as soon as the product arrives with your chosen store. The lead time for such items is generally 7-10 working days, however, this is subject to availability of the product with the supplier. 

To collect in-store, place your order online as normal and select the "collect in store" option instead of entering your delivery details, during the checkout process.

When placing items into the Shopping Cart, the delivery charge for that item is automatically added to the cart, to let you know of the cost of delivery to your door. You will not be charged a delivery fee if you opt to collect the product from a physical Noel Leeming store. When you select the “collect in store" option, during the checkout process, the delivery charge for that order is removed from the shopping cart.

After placing your order, you will be contacted when your order is available to pick-up. For all online click and collect purchases and refunds, Noel Leeming follows a strict policy. The customer needs to organise a refund if they are not happy before taking the goods away, after that the customer would be eligible for an exchange the same as a store purchase.

Products may only be picked up from your chosen store upon presentation of valid New Zealand photographic ID and an order number. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:

  • New Zealand Driver's licence
  • Passport
  • 18+ card

Where do you deliver for Online Orders?

Online orders can be shipped anywhere in New Zealand, with the exception of large items to islands including the Chatham Islands, Waiheke Island, Great Barrier Island and Stewart Island.  We are able to deliver to a freight forwarder arranged by the customer.
While you can place an order online from overseas, we are only able to delivery to valid New Zealand addresses and you will be required to provide both a New Zealand address and valid New Zealand contact details during the checkout process.

Deliveries to PO boxes will not be made directly, if a PO box is specified as the delivery address the courier will contact you to advise where to collect your goods.
All deliveries for large items and small items with a value over $200 will need to be accepted by someone present at the delivery address.

How can I track my order?

We use CourierPost for our small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the CourierPost website: www.courierpost.co.nz. For large item deliveries, you will be contacted by our delivery team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them.
To make changes to your delivery time or for updates on product lead times, please contact us on 0800 44 44 88