What is a mobile phone assessment bond?

A mobile assessment bond of $55 is taken on all mobile phone repairs before they are inspected by a service agent. This bond is fully refundable if the product sent for assessment, is deemed to have a manufacturing fault or under the SuperCover warranty, however, if the service agent diagnoses the fault as not covered under warranty then the $55 bond is retained to cover part of the assessment cost.

If the fault is found to not be covered under warranty and the amount quoted by the service agent to repair the item is accepted, the $55 bond taken is deducted from the total repair cost. As an extension of this, if the fault found is not covered by the manufacturer but accepted under the Damage Protection Policy, the bond will be used towards the excess payment.

Why has my Mobile Phone Assessment Bond not been refunded?

The Mobile Phone Assessment Bond will not be refunded if:

  • The fault found is not deemed to be a manufacturing fault or covered by the Noel Leeming Product Protection Plan or SuperCover warranty, such as; force damage, liquid damage, damage caused by tampering with the unit and damage caused by the software downloaded by the end-user.
  • The phone is outside the Product Protection Plan or SuperCover warranty period
  • There was no fault found
  • The phone was assessed and the repair quote was declined.

Product Protection or Damage Protection brochures for full terms and conditions.

For more information on what is not covered by SuperCover Warranties purchased prior to 1st January 2019 - Please refer to SuperCover product brochure for full terms and conditions.