How can I get an item repaired?

Your local Noel Leeming store can book a repair with an authorised service agent for products purchased from us.

Before booking an item in for repair, we recommend referring to the manufacturer’s instructions or to the manufacturer’s online or over-the-phone diagnosis for a possible resolution to the issue you are experiencing.

If you are unsure of your item’s warranty coverage or would like to request a copy of your receipt, please contact our Customer Support team on 0800 44 44 88 or customercare@nlg.co.nz.

Repairs for items under SuperCover Extended Warranty:

For claims on products covered by Super Cover Warranties purchased prior to 1st January 2019 - please call  the SuperCover Warranty team on 0800 478 737 or go to www.nzclaim.com/noelleeming  to lodge your repair.

For all claims on products covered by Super Cover Warranties sold after 1st January 2019 - call the SuperCover Claims Team on 0800 555 989 or go to https://eclaims.virginiasurety.co.nz/nlg/ to log your repair. Please have your purchase details handy

Please have your purchase details handy, or call the Noel Leeming Customer Support team on 0800 44 44 88 to request these.

Small Item Repair Process:

For smaller items under a manufacturer’s warranty or out of warranty, you will be required to bring the product into your nearest Noel Leeming store. Our team can then book this in for assessment with an authorised service agent.

Please be aware that an assessment fee will apply if the item is not covered under a warranty or if no fault is found with the item.

For mobile phone repair jobs, a $55 Cell Phone Bond (refundable) will need to be taken before the phone is sent away for assessment. For further information on Mobile Assessment fees and bonds, please click here.

Large Item Repair Process:

Large items booked in for repair are often collected or repaired on-site, please call us on 0800 44 44 88 or visit your local Noel Leeming store to book a repair.

“Large items” include large White-ware items (like Ovens and Washing Machines etc.) and Televisions 42” and over. If you are unsure as to whether your item is classed as a large item, please contact our Customer Support team on 0800 44 44 88 or repairsescalations@nlg.co.nz for clarification