Consumer Guarantees Act - Your Rights
Faulty good returns
In the unlikely event that a product you have purchased from Noel Leeming becomes faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).
Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.
Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
The CGA does not apply where the product has been misused, broken or improperly operated.
If a product sold by Noel Leeming does not meet one of the guarantees detailed above or cannot be repaired within a reasonable period of time, we will either repair or replace the product with an identical product type. In the event a repair or replacement is not a viable option, or the repair cannot be carried out within a reasonable period of time, Noel Leeming will refund you the original purchase price.
In the event a product cannot be repaired, due to the nature of the fault (safety risk) or the failure is of substantial character (i.e. multiple product failures), you may choose either a replacement of an identical product type or a refund of the original product purchase price (excluding the purchase of services).
What we will do
When the product is initially returned, we may try to fix (troubleshoot) the problem in store, in consultation with the supplier, before sending it to an authorised repair agent for assessment.
If your returned product is still within the manufacturer's warranty period, and after assessment is found to have a manufacturing fault, the repair and all associated costs will be free of charge;
If the product is outside of the manufacturer's warranty period, but the fault is found to be a manufacturing fault this will be remedied in accordance with the CGA; or
If the product is outside of the manufacturer's warranty period, and the fault found on assessment is not a manufacturing fault, the cost of assessment and repair will be payable by the customer.
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website: www.consumerprotection.govt.nz/general-help/laws-policies/consumer-guarantees-act
In order to seek a remedy under the Consumer Guarantees Act Noel Leeming may need to collect and share your personal information for the purposes of conducting a repair service with a third party repair provider or supplier. Personal information may include:
Your contact information, such as name, telephone number, e-mail and residential address; and
Device security password(s).
In some instances, we may require you to authorise Noel Leeming to access your devices security passwords, and share these with a supplier or (authorised) repairer in order to facilitate a repair on your device. In this instance, we are acting on your behalf and you are duly authorising us to hold this information on your behalf.
Commercial or Business
The CGA may not apply to goods and services purchased from Noel Leeming for commercial, resale or trade use. If you are purchasing goods or services from Noel Leeming online for business purposes, as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods or services.
When Returning Goods
Please supply proof of purchase and include all accessories, including original packaging. You may be asked questions by our friendly staff regarding the fault and use of the product. Please do not be offended as we may need to ascertain a description of the fault and the use of the product to determine if we are able to troubleshoot and fix the problem for you or if the product needs to be sent away for assessment and repair.
Please visit one of our stores or contact our friendly customer care team:
- Phone 0800 44 44 88
- E-mail firstname.lastname@example.org