How to make a claim

We will assess your claim and determine whether you are entitled to a remedy under Noel Leeming Product Protection within five (5) business days of receiving all details of your claim and use our best endeavours to provide you a remedy as soon as possible after the date of assessment. Please ensure you have the Tax Invoice or receipt and your Noel Leeming Product Protection Agreement (Damage Protection or Product Protection) available when calling or lodging a claim online.

Breakdown Claim

Review the manufacturer’s product manuals and instructions first as this will often pinpoint what is wrong and advise you how to remedy the issue.

If the Covered Item is within the term of the Manufacturer’s Warranty, contact Noel Leeming to remedy the fault.

If the Covered Item is outside of the term of the Manufacturer’s Warranty and you cannot identify the problem or the Covered Item needs repair, you may lodge your claim online 24/7 at https://eclaims.virginiasurety.co.nz/nlg/ or contact Us on 0800 555 989 seven (7) days a week 9am to 6pm (excluding Public Holidays) for assistance. you will need your Tax Invoice number when lodging a claim. At any time before or after expiry of the Manufacturer’s Warranty you are entitled to exercise rights you may have under the Consumer Guarantees Act 1993 against both the manufacturer and Noel Leeming.

Price Protection claim

Contact Noel Leeming on 0800 555 989 (select option 6 from the menu) or email price.protection@nlg.co.nz to obtain a claim form. you will be required to provide the following information within fourteen (14) days of requesting the claim form:

  • A copy of the original till receipt showing payment and the original purchase price;
  • The advertised documents proving the difference in price between your item and the same, lower priced item such as catalogues, seller’s official print notification, and print advertisements, which identifies the item, the price and the manufacturer’s or distributor’s references, as well as the validity period of the advertised price; and
  • If it is a notified price, publicly advertised in store, this will be accepted with photographic proof which identifies the item, the price and the manufacturer’s or distributor’s references, as well as the validity period of the advertised price. In-store notification means a sign, poster or notice on display in the store which promotes a product. Advertisement means a printed notice in a public medium promoting a product.

We will assess your claim and determine whether you are entitled to a remedy under Price Protection within five (5) business days of receiving all details of your claim.

Policy Documents