Frequently Asked Questions

myTechSolution has the same benefits of Product/Damage Protection, but includes delivery and installation, as well as ongoing learning and support. As part of our commitment to ongoing support, we also offer a $20 voucher on the anniversary of your purchase, for the life of your plan.

Yes, myTechSolution will be part of the Noel Leeming Protection Plans.

Product Protection includes lemon protection, price protection, Automatic Replacement on products under $500 and more. Damage Protection covers all that, plus accidental damage and theft.

No stress. On your subscription confirmation email there should be a unique link to your own subscription portal, where you can access and update your payment details securely. Otherwise, get in touch with our Tech Solutions team on 0800 555 989, or email service.plans@nlg.co.nz and we’ll update these for you

Yes, there are three excess brackets. If your product’s worth less than $1,000, the excess is $100. If it’s between $1,000 and $1,500, it’ll be $150. Or if it’s over $1,500, you can expect to pay $200.

Either call us on 0800 555 989, pop into your nearest store, or head to https://eclaims.virginiasurety.co.nz/nlg/. If you’re lodging a theft claim, you’ll need to have the police reference handy.

When you give us your broken product ready to be sent away, you’ll pay your excess at the same time. This means our insurer can approve repairs or replacements quickly.

Once your claim is approved, we’ll give you a replacement and you’ll pay your excess at the same time.

You’re free to make up to two claims a year. But your excess won’t be affected by these claims.

The maximum length of an active subscription is three years.

'We will attempt to take payment 3 times starting from 7 then 5 then 3 days prior to the end of the current period of cover and on the final day of cover if the payment is still missed, the cover will cease.

Yes. Just get in touch and we’ll help get this sorted. Keep in mind that subscriptions can’t be transferred between owners.

Depending on the category, Product Protection will be either three or five years (five years in Whiteware, three years in other categories). Damage Protection can be paid monthly for up to three years, or paid outright over one, two or three years.

Right now the only subscription payment option is monthly.

In short, no. Damage Protection doesn’t include loss of product, just accidental damage and theft.

Lemon Cover is our protection from buying a ‘lemon’ product. After three verified faults (the faults don’t need to be related) from the date of purchase, we’ll replace your faulty product with a new one - guaranteed.

Yes, if your product is repaired or replaced under Protection, your cover will continue. The only time your cover doesn’t apply is if your claim is being settled with a gift card.

Both Product and Damage Protection can be added up to 30 days after your purchase. Keep in mind that your product is subject to having a visual inspection in store. And if it’s damaged or stolen already, we won’t be able to add Damage Protection.