Repairs & Warranty

1. When is an item not covered under Noel Leeming Service Protection Plan?

There are some exclusions to what a manufacturer’s warranty will cover, which include, but are not limited to, liquid damage, force damage, damage due to misuse, wear and tear, user inflicted damage, infestation, mould or mildew.

Noel Leeming’s Service Protection Plans do cover faults due to normal wear and tear. If you would like to include damage & theft then you can with our damage policy. With damage cover, just like insurance most sudden and unforeseen damage, drops or spills, resulting in impacted performance or functions caused by an unintentional or unexpected external even arising during normal handling.

A Manufacturer’s or any of our Service Protection Plans will not cover data back-up or problems caused by software installed or downloaded after purchase.

Only our damage option also covers theft of the item.

Please contact our Customer Support team on 0800 44 44 88 for further information or to request your purchase details if you have any questions.

2. What is a mobile phone assessment bond?

A mobile assessment bond of $55 is taken on all mobile phone repairs before they are inspected by a service agent. This bond is fully refundable if the product sent for assessment, is deemed to have a manufacturing fault or under the SuperCover warranty, however, if the service agent diagnoses the fault as not covered under warranty then the $55 bond is retained to cover part of the assessment cost.

If the fault is found to not be covered under warranty and the amount quoted by the service agent to repair the item is accepted, the $55 bond taken is deducted from the total repair cost. As an extension of this, if the fault found is not covered by the manufacturer but accepted under the Damage Protection Policy, the bond will be used towards the excess payment.

Why has my Mobile Phone Assessment Bond not been refunded?

The Mobile Phone Assessment Bond will not be refunded if:

  • The fault found is not deemed to be a manufacturing fault or covered by the Noel Leeming Product Protection Plan or SuperCover warranty, such as; force damage, liquid damage, damage caused by tampering with the unit and damage caused by the software downloaded by the end-user.
  • The phone is outside the Product Protection Plan or SuperCover warranty period
  • There was no fault found
  • The phone was assessed and the repair quote was declined.

Product Protection or Damage Protection brochures for full terms and conditions.

For more information on what is not covered by SuperCover Warranties purchased prior to 1st January 2019 - Please refer to SuperCover product brochure for full terms and conditions. 

3. What is Noel Leeming’s Service Protection Plan Policy?

Purchasing on-line gives you the same protection as buying from any of our physical stores nationwide.

Your rights under the Consumers Guarantees Act 1993 protect you.

Items may also be covered by a manufacturers' warranty and Noel Leeming offers an optional varying term Service Protection Plan on many products.

The Service Protection Plan extends and enhances the manufacturers' warranty from the date of sale for a period of various extended years (up to 5)  and covers all mechanical and electrical faults for parts and labour. In addition, the Service Protection Plan covers 'normal wear and tear'- even when excluded by the manufacturers warranty! Damage from power surges or spikes are covered (conditional), and the balance of the Service Protection Plan is transferable if the product is sold by the original purchaser to another party.

4. How can I get an item repaired?

Your local Noel Leeming store can book a repair with an authorised service agent for products purchased from us.

Before booking an item in for repair, we recommend referring to the manufacturer’s instructions or to the manufacturer’s online or over-the-phone diagnosis for a possible resolution to the issue you are experiencing.

If you are unsure of your item’s warranty coverage or would like to request a copy of your receipt, please contact our Customer Support team on 0800 44 44 88 or customercare@nlg.co.nz.

Repairs for items under SuperCover or Noel Leeming Protection:

If you need to make a claim on a Warranty purchased prior to 1st January 2019 - please Call 0800 478 737 or go to www.nzclaim.com/noelleeming to lodge your claim

For Noel Leeming a Service Protection Plan or Supercover purchased after 1st January 2019 - Please refer to the latest version of our Product Protection, Damage Protection or SuperCover brochures for full terms and conditions. To make a make a claim on a Service Protection Plan or Warranty purchased after 1st January 2019 - please Call 0800 555 989 or go to https://eclaims.virginiasurety.co.nz/nlg/ to start your claim.

Small Item Repair Process:

For smaller items under a manufacturer’s warranty or covered by our service protection plan, you will be required to bring the product into your nearest Noel Leeming store. Our team can then book this in for assessment with an authorised service agent. Please be aware that an assessment fee will apply if the item is not covered under a manufacturer's warranty, service protection plan or if no fault is found with the item.

For mobile phone repair jobs, a $55 Cell Phone Bond (refundable) will need to be taken before the phone is sent away for assessment. For further information on Mobile Assessment fees and bonds, please click here.

Large Item Repair Process:

Large items booked in for repair are often collected or repaired on-site, please call us on 0800 44 44 88 or visit your local Noel Leeming store to book a repair.

“Large items” include large White-ware items (like Ovens and Washing Machines etc.) and Televisions 42” and over. If you are unsure as to whether your item is classed as a large item, please contact our Customer Support team on 0800 44 44 88 or customercare@nlg.co.nz for clarification.

5. What do I get with Noel Leeming a Service Protection Plan?

Product protection gives you peace of mind for all your household items. You’ll get automatic replacement for anything up to $500, no assessment fees and more.

  • Automatic replacement under $500.
  • Lemon Protection.
  • Price Protection.
  • Power Surge Protection.
  • Unlimited Breakdown Cover.
  • No Assessment Fees.

Damage protection gives you peace of mind for your everyday tech, like mobile phones, cameras and tablets. You’ll have everything from lemon protection to theft cover.

  • Damage Cover.
  • Theft.
  • Automatic replacement under $500.
  • Lemon Protection.
  • Price Protection.
  • Power Surge Protection.

Your rights and remedies under Noel Leeming Service Protection Plan operate alongside, and in addition to, your rights under the Consumer Guarantees Act 1993 (CGA). 

For Noel Leeming Protection or SuperCover or Noel Leeming Protection purchased after 1st January 2019 - Please refer to the latest version of our SuperCover, Product Protection or Damage Protection brochures for full terms and conditions. 

Call 0800 555 989 or go to www.nzclaim.com/noelleeming if your unsure or need to make a claim. 

For SuperCover Warranties purchased prior to 1st January 2019 - Please refer to  SuperCover product brochure for full terms and conditions. If you need to make a claim on a Warranty purchased prior to 1st January 2019 - please Call 0800 478 737 or go to www.nzclaim.com/noelleeming to lodge your claim

For SuperCover Warranties purchased after 1st January 2019 - Please refer to the latest version of our SuperCover product brochure for full terms and conditions. To make a claim on a Warranty purchased after 1st January 2019 - please Call 0800 555 989 or go to https://eclaims.virginiasurety.co.nz/nlg/ to start your claim.

6. Purchasing, Returning and Transferring our Service Protection Plans

Can I return a Noel Leeming Service Protection Plan?

Yes, you have the right to cancel the Service Protection Plan in 7 days of purchase for a refund. Under the Cooling off Period clause, you can choose to return an unused Service Protection Plan for a store credit via a Noel Leeming gift card after 7 days but before 28 days from the date of the original purchase date.

Purchasing a Noel Leeming Service Protection Plan with us:

If you would like to purchase a Service Protection Plan after buying a product, you can choose to add a Service Protection Plan to the product up to 30 days after the original purchase. To do this, please visit your local Noel Leeming store or call us on 0800 44 44 88.

There are many ways to purchase a Service Protection Plan for a product you are buying online, you can:

  • Select the Service Protection Plan via the radio buttons located just above the 'Buy Now' button on the product page.

  • Select Service Protection Plan on the popup that will appear after the 'Buy Now' button is clicked on

  • Select the Service Protection Plan in the checkout/cart via the radio buttons located in the 'Optional Extras' box.

Can I transfer my Service Protection Plan to another person?

Yes. If your product is sold or given to another person, you can transfer the remaining portion of the Service Protection Plan to them. You will need to contact us to do this.

For SuperCover Warranties purchased prior to 1st January 2019 please Call 0800 478 737 or go to www.nzclaim.com/noelleeming to lodge your claim

For Noel Leeming Service Protection Plan or SuperCover purchased after 1st January 2019 please Call 0800 555 989 or go to https://eclaims.virginiasurety.co.nz/nlg/ to start your claim.

 

7. Help me choose

What is myTechSolution?

MyTechSolution is a total service solution, providing complete service and support for your product.

  • Our Tech specialists will get your device set up and running in-home or in-store.
  • Unlimited remote phone and chat support for the lifetime of your plan.
  • In-store help with a Tech Solutions specialist for the life of the plan. 2 visits per year.
  • Noel Leeming Product or Damage Protection for support in resolving relevant events or faults.
  • $20 Noel Leeming voucher on your first three anniversaries.
  • In-home plans include delivery and product recycling.

Read full Terms and Conditions