Can I collect my order from a store?
If, there is no stock available at your chosen store, our team will transfer the stock from another store or our distribution centre to your local store free of charge. Transfers typically take approximately 2-4 working days and you will be contacted as soon as the item is in-store and ready for collection.
If you have ordered a ‘Special order item’ our team will order the item in from the relevant supplier and you will receive notification that your item is ready for collection as soon as the product arrives with your chosen store. The lead time for such items is generally 7-10 working days, however, this is subject to availability of the product with the supplier.
To collect in-store, place your order online as normal and select the "collect in-store" option instead of entering your delivery details, during the checkout process.
When placing items into the Shopping Cart, the standard (local) delivery charge for that item is automatically added to the cart, to let you know of the cost of delivery to your door. You will not be charged a delivery fee if you opt to collect the product from a physical Noel Leeming store. When you select the “collect in-store" option, during the checkout process, the delivery charge for that order is removed from the shopping cart.
After placing your order, you will be contacted when your order is available to pick-up.
For all online click and collect purchases and refunds, Noel Leeming follows a strict policy. The customer needs to organise a refund if they are not happy before taking the goods away, after that the customer would be eligible for an exchange the same as a store purchase.
Products may only be picked up from your chosen store upon presentation of valid New Zealand photographic ID and an order number. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:
- New Zealand Driver's licence
- 18+ card