Promotion Terms and Conditions

This page contains the current Terms and Conditions for Noel Leeming. Please scroll down for details.  ________________________________

Click here for our latest Credit Offers and details including Terms and Conditions.


20% off all Acer, Lenovo & HP computers
Product, Gem CreditLine and Gem Visa offers begin Friday 24 February and end Thursday 2 March 2017 or while stocks last. Personal shoppers only, trade not supplied.
#30 months interest free available on purchases $699 and over using Gem Visa or Gem CreditLine. From no deposit. Normal credit and lending criteria and fees including $55 establishment fee and annual fee ($52 Gem Visa/$50 Gem CreditLine) apply. Prevailing interest rate (currently 25.99% p.a. Gem Visa/29.95% p.a. Gem CreditLine) applies to any outstanding balance on the expiry of the interest free period. Minimum monthly repayments must be made during the interest free period. The minimum monthly repayments of 3% of the outstanding balance or $20, whichever is greater, will not be sufficient to repay the purchase amount within the promotional period. Advertised credit offer is available in store and online and cannot be used in conjunction with any other Noel Leeming promotional offer. Includes Apple Mac, iPad and Apple Watch. *Excludes Apple iPhones, Microsoft Surface and Galaxy S7.
+The advertised discounts are off the previous in store ticketed price. Excludes Microsoft Surface, Apple, Chromebooks, giant deals, combo and package deals.
++Prices shown reflect any discounts and are not discounted further.
^^Our Lowest Price Ever refers to the advertised price.
^*Stock strictly limited. Limit 1 per customer. First in first served. No trade supplied.
Prices shown include the big brand discounts and are not discounted further. Excludes all Noel Leeming Clearance Centres.
Fly Buys consist of 1 standard Point for every $25 you spend at Noel Leeming. Fly Buys shown reflect single points.
† Price Promise Terms and Conditions are available online visit www.noelleeming.co.nz.

Excludes Noel Leeming Clearance Centres. For more information contact us on 0800 44 44 88.




Bonus S2 offer on Samsung S7/S7 edge mobiles
Offer ends 31/03/17, or while stocks last.  The bonus offer on Samsung S7/S7 edge mobiles is not available in conjunction with any other 2degrees MRO bonus offer and available only with purchase of associated product at advertised price.  Applies only to the following S7/S7 edge mobiles 145162, 145163, 145164, 145165, 145166, 145167, 150618, 150708.

2-day Sale
Product, Gem CreditLine and Gem Visa offers begin Wednesday 22 and end Thursday 23 February 2017 or while stocks last. Personal shoppers only, trade not supplied.

#48 months interest free available on purchases $999 and over using Gem Visa or Gem CreditLine. From no deposit. Normal credit and lending criteria and fees including $55 establishment fee and annual fee ($52 Gem Visa/$50 Gem CreditLine) apply. Prevailing interest rate (currently 25.99% p.a. Gem Visa/29.95% p.a. Gem CreditLine) applies to any outstanding balance on the expiry of the interest free period. Minimum monthly repayments must be made during the interest free period. The minimum monthly repayments of 3% of the outstanding balance or $20, whichever is greater, will not be sufficient to repay the purchase amount within the promotional period. Advertised credit offer is available in store and online and cannot be used in conjunction with any other Noel Leeming promotional offer. *Excludes all Apple Products, Microsoft Surface and Galaxy S7.

+The advertised discounts are off the previous in store ticketed price. Excludes combo and package deals.

^^Our Lowest Price Ever refers to the advertised price

Fly Buys consist of 1 standard Point for every $25 you spend at Noel Leeming. Fly Buys shown reflect single points.

† Price Promise Terms and Conditions are available online visit www.noelleeming.co.nz.

Excludes Noel Leeming Clearance Centres. For more information contact us on 0800 44 44 88


Noel Leeming Tech Solutions - Terms of Service

Acknowledgment and acceptance of terms of service
This Noel Leeming Tech Solutions terms of service (“service terms”) is provided to you (the “customer”) in connection with the Tech Solutions service that the customer has purchased (the “service”). These terms and conditions comprise the entire agreement between the customer and Noel Leeming Tech Solutions (“tech solutions”) with respect to the service.

Payment
Unless stated otherwise in writing, all fees and charges are non-refundable. Tech Solutions may change the fees and charges or add new fees or charges by giving the customer notice in advance.

Modifications to terms of service and service
Tech Solutions may change the terms and conditions of the service from time to time. Upon any such change, tech Solutions will notify the customer by posting the changes to the site from which the service was purchased. Tech Solutions reserves the right to modify or discontinue the service with or without notice to customer. Tech Solutions shall not be liable to customer or any third party should Tech Solutions exercise its right to modify or discontinue the service. Customer’s use of the service constitutes an affirmative agreement by customer to abide and be bound by these service terms and its modifications.

Privacy policy
It is Tech Solutions’ policy to respect the privacy of its customers. For information on our privacy practices, please review our privacy policy at https://www.noelleeming.co.nz/shop/customer-service/keyword-terms%20&%20conditions.html or call 0800 44 44 88 .

Standard Tech Solutions service
There are a number of service packages available:

1. Standard device set-up and learn service applicable on any of the following devices:
• Pc/notebook
• Apple mac/notebook
• Tablet/smartphone
• Printer/scanner
• Modem/router
• Streaming services
• External storage
• Media devices
• Software installation

1..1. one hour service for $149 on any one of the applicable devices. Additional $99 fee is applicable for data transfer.
1..2. two hour service for $248 on any 3 of the applicable devices. Includes data transfer.
1..3. additional time is charged at $99 per hour or part thereof

2. Television set-up and learn service packages:
2..1. freestanding TV, any size, provided that the TV is not being wall mounted, service for one hour for $149
2..2. wall mounted 50” or below service for 2 hours for $248, includes cable concealment but excludes behind the wall concealment.
2..3. wall mounted 51” or above service for 3 hours for $449, includes cable concealment but excludes behind the wall concealment. Services delivered by 2 technicians

Standard set-up and learn service packages include:

1. Delivery: a mobile technician will deliver the customer’s new technology purchase to their home or small business at a time agreed upon and suitable to the customer
2. Unboxing: the mobile technician will unpack the new technology purchase and remove the packaging. Limited to the packaging of the new technology purchase.
3. Set up: mobile technician will install and assemble the new technology purchase.
4. Connect: the mobile technician will connect your new technology purchase to existing devices in your home, provided the existing devices are in working order
5. Learning: following steps 1-4, our mobile technician will spend the rest of the time showing you how to work your new technology.

Where agreed with you, we will provide products as part of a call out and subject to these terms and conditions. Ownership of products remains with us until payment is made in full from cleared funds for the products.

Customer’s responsibility to back-up data
Customer agrees that prior to tech solutions servicing any customer equipment, it is the customer’s responsibility to (1) back-up the data, software, information or other files stored on the customer’s computer disk drives, peripherals, mp3 player, dvd player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from the customer’s product.

Customer agrees that whether or not customer requests back-up services from Tech Solutions and/or its third party service provider, neither Tech Solutions nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, dvds, film or other media.

General
Your facilities – to help us provide you with the service, you agree to allow Tech Solutions entrance and access to your premises. You agree to ensure you or a representative is on-site at the agreed time and for the duration of the service being undertaken. You or your representative must be over 18yrs of age.

To cancel or re-arrange a time for the service, you must advise us no later than 24 hours prior to the appointment time. If you do not cancel or re-arrange the appointment time, you may be charged a cancellation fee.

You will ensure that we have full access to any goods we have supplied to you, and to your (or, if applicable, the end user’s) computer system, device or equipment or any other technology item as required to perform the service.

You will provide all information (and that such information is complete, accurate and given in good faith), assistance and cooperation in order for tech solutions to perform our obligations.

Payment
Payment for the service must be made at the time of the booking.

We will invoice the fees for each call out at the end of the call out and you must pay those fees to us at the end of the call out (“the due date”).
Any other amounts payable under these terms and conditions, including cancellation fees, will be payable immediately upon issuance of our invoice. Payment must be made in cash, eftpos, approved credit card or internet banking.
Without prejudice to any other right or remedy we may have against you, if you fail to make payment of any monies due to us on the due date in respect of any service we may have carried out on your behalf, you accept that we may at our discretion retain a worker’s lien over your computer which we have worked on, pursuant to the provisions of the wages protection and contractors liens repeal act 1987 until payment is made by you.

Limitations to service
Tech Solutions shall not be liable for any failure or delay in performance due to any cause beyond its control.
Tech Solutions and/or its third party service providers reserve the right to refrain from providing the services ordered and instead refund customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of these service terms, as determined by Tech Solutions.

Indemnification
Customer agrees to indemnify, defend, and hold harmless tech solutions (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defence, settlement, and reasonable legal fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by tech solutions by reason of, or arising from: (a) customer’s breach of this agreement; (b) customer’s actual or alleged infringement of any patent, copyright, trade mark, trade secret or other property or contract right of any other person; (c) customer’s actual or alleged failure to promptly pay sums due tech solutions or third parties; (d) customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of customer (or its officers, directors, employees or agents).

Warranties
Tech Solutions warrants that it will use all reasonable skill and care in undertaking the services. Customer expressly agrees that use of the service is at customer's sole risk. The service is provided on an “as is” and “as available” basis.
Except as otherwise provided in the consumer guarantees act 1993 and the fair trading act and subject to clause 8.1 of these terms and conditions your sole remedy in relation to the breach of any warranty under this agreement or at law, in relation to any:
a) Service, will be for us to re-perform such services to the required standard; or
b) Product will be for us to repair or replace such product, at our option, provided that if neither option is available to us (as determined solely by us) we may refund the price paid for that product.
c) We have no obligation to install, customise or provide any other service in relation to any products repaired or replaced due to a breach of any product warranty.
d) You acknowledge that if the services or products are supplied for business purposes in terms of the consumer guarantees act 1993 the guarantees provided under that act do not apply.

Tech Solutions expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Tech Solutions makes no warranty that the service will meet customer’s requirements, or that the service will be uninterrupted, timely, secure, or error-free; nor does tech solutions make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service.

Customer understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the service is done at customer's own discretion and risk and that customer will be solely responsible for any damage to customer's computer/system or loss of data that results from the download of such material and/or data.

No advice or information, whether oral or written, obtained by customer from tech solutions or through the service shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to each customer.

It is the responsibility of the customer to back-up all data on computers and other devices; tech solutions will not be held liable for loss of any customer data.

Customer acknowledges that you are authorised to arrange the service, and in tech solutions providing the service our access to your premises, use of any equipment, technology, software or other material made available by you will not breach any third party rights.

Limitation of liability
Tech Solutions shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service, or for cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained, or messages received or transactions entered into through the service, or resulting from unauthorised access to or alteration of customer's transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangibles, even if tech solutions has been advised of the possibility of such damages.

It is the customer’s responsibility to back-up the software and data that is stored on the customer’s computers, hard disk drive(s), and/or on any other storage devices the customer may have, and tech solutions shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Tech Solutions shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to customer by tech solutions. notwithstanding any language to the contrary, tech solutions’ maximum liability to the customer arising from or related to tech solutions’ service under this agreement shall be limited to the sums paid by the customer to tech solutions under this agreement during the three months prior to the time the cause of action arose.

Termination
Either the customer or tech solutions may immediately terminate the service upon written notice to the other party. Upon termination of the service, the customer's right to use the service immediately ceases. The customer shall have no rights and tech solutions will have no obligations regarding the service thereafter.

Laws
The service terms shall be governed by and construed in accordance with the laws of New Zealand. The customer and tech solutions agree to submit to the exclusive jurisdiction of the courts in New Zealand.

If any provision of the service terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

The customer and tech solutions agree that any cause of action arising out of or related to this service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Easy Whiteware Swap-Out - Terms and Conditions:

The following charges are specific to New Zealand delivery addresses only. Noel Leeming internet orders may differ to delivery rates offered in stores. Each product is classified as ‘Small’ or ‘Large’. There are two delivery rates, based on the size of the product. A single order consisting of a combination of Small and Large items will only be charged at the Large rate.

Standard Region Rates
Small Item Delivery Rate:
$6.00 per order.
Large Item Delivery Rate:
$89.00 per order.

Remote Region Rates
Due to increased transportation costs, deliveries to the following areas have different charges. Remote Regions are defined as: 100 kilometres or more away from the nearest Noel Leeming store.
Small Item Delivery Rate:
$6.00 per order.
Large Item Delivery Rate:
$99.00 per order.

Please note that in some cases, such as delivery to off shore islands or some remote areas, the delivery will need to be arranged by the customer directly with a transport company of their choice. For further information on where Noel Leeming deliver contact Noel Leeming Customer Care on 0800 44 44 88 .

Mobile Phones - Terms & Conditions:


Mobile Terms and conditions apply. Vodafone Terms & Conditions: *To use on another network a $30 unlock fee will apply. ^4G Prepay SIM comes with $19 Add-On. 4G not available with other Prepay plans. Add-Ons last one month and auto renew if you have credit. Prepay terms apply see vodafone.co.nz. 2degrees Terms: *Fair Use Policy applies. Handset offer ends 6/4/14 or while stocks last. Conditions and early termination charges apply. NZ and AUS Standard Minutes and Text. NZ National Data usage only. TM and © 2014 Apple Inc. All rights reserved. Good calls promotion ends 25/3/14. To get your minutes you must sign up to 2degrees World and enter your unique code (found on the box your phone came in). Minutes to standard landlines and mobiles in NZ (and Aussie on Pay Monthly). Minutes valid for 1 month from allocation. Promotion only available to 2degrees Prepay and Pay Monthly customers, excludes Business. Visit 2degreesworld.co.nz/redeem to enter and for full conditions.*Fair Use Policy applies. Plan conditions and early termination charges apply. Standard NZ and Australian minutes and person to person texts only. Premium rate numbers excluded. NZ data usage only. Calls rounded up to the nearest minute. Handset price based on using your Plan Bonus. See 2degreesmobile.co.nz for full Fair Use Policy and terms. #Share Everything: You must be on a Share Everything Plan to activate. Maximum of 3 sharing recipients per Share Everything Plan. Sharing recipients must have a device with a 2degrees SIM. To share data with your sharing recipients you must activate Shared Data services. Calls and texts to countries other than NZ & Aussie cannot be shared. $20 charge per month (or part month) applies for each sharing recipient of successfully set up by 6/4/14 and valid until that sharing recipient is stopped or terminated. You will be charged $29 per month (or part month) for each sharing recipient set up from 7/4/14. Excludes all Noel Leeming Clearance Centres.
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Online Purchasing - Terms & Conditions:

Noel Leeming online supply to personal shoppers only and trade quantities or commercial orders will not be supplied via the Noel Leeming online store. Items on promotion can be limited to one per customer. Please see our Current Promotions Terms and Conditions for further details. If you have a commercial inquiry, please contact our Noel Leeming Commercial team, or visit their website. Bulk orders or orders made for commercial purposes will be cancelled and the funds returned to the purchasing account. In the event of limited stock sales, no further sales at the promotional price will be made after the allocated quantity has been sold or the expiry date and time has been reached. In the unlikely event where a product that has been ordered is no longer available, our Customer Care team will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product.
If there is an error in pricing online, in a product description, name or product image, Noel Leeming online reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded.

All orders are screened for legitimacy of payment. If an order does not meet Noel Leeming’s confidential security checks, the order will not be accepted. The funds will be returned to the purchasing account and a notification of this will be sent via email.

When we receive your order it will be screened and cleared of any security issue, website error or stock complication; your order will be processed and finalised. On completion of this process you will be notified that your order has been processed, payment is then taken. This results in a separate binding agreement between you and us for the supply of those products.

For each order accepted you will be provided email communications to keep you informed of the progress of your order. We endeavour to also provide Courier Track and Trace references for your convenience.
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Returns Policy:

14 Day Right of Exchange:

The customer can return any product for an exchange or Noel Leeming Gift Card within 14 days of purchase. On the condition that the product is returned in its original condition with packaging and invoice.

Products below are excluded from this guarantee, except where they are faulty:
  • Personal Care Items
  • Headphones
  • Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e. iTunes
  • Unsealed printer cartridges
  • Software
  • VR Headsets
  • Wearables
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Extended Warranties:
The customer can return an extended warranty for a refund within 7 days of the original purchase date.

The customer can choose to add an extended warranty for a product purchased or return an extended warranty purchased for a product, for a store credit via Noel Leeming gift card within 28 days of the original purchase date.
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To redeem a Gift Card:


Simply present the gift card at the time of purchase. This Gift Card is redeemable for goods sold at any Noel Leeming store throughout New Zealand. This Gift Card is non-refundable, cannot be redeemed online and cannot be redeemed for cash.

Gift Card includes GST. Lost or stolen Gift Cards are the responsibility of the holder. Remaining Gift Card balances can be checked in store.
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Apple, the Apple logo, AirPort, AirPort Express, AirPort Extreme, Apple Cinema Display, Apple TV, FireWire, GarageBand, iLife, iMac, iMovie, iPhone, iPhoto, iPod, iPod touch, iSight, iWork, Leopard, Mac, MacBook, MacBook Air, Mac OS, MagSafe, QuickTime, Safari, Snow Leopard, SuperDrive, Time Capsule, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries.

• iPad and Multi-Touch are trademarks of Apple Inc.
• AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries.
• MobileMe is a service mark of Apple Inc.