What is SuperCover warranty?
What’s it all about
With a SuperCover Warranty, any electrical or mechanical breakdown is covered. That means never having to worry about expensive repair bills. SuperCover extends your manufacturer’s warranty beyond its normal expiry period, up to a total period of 2, 3, 5 or 7 years. Please refer to your purchase invoice for details of the warranty and warranty period purchased by you.
What’s covered and what’s not
Please see our latest terms and conditions for what is covered by the warranty and Price Protection. Our SuperCover Warranty brochure can be found here. These terms may vary from those that were provided to you, at the time of purchase, and are only for indicative purposes.
Cooling Off Period
The customer has the right to cancel the warranty in 7 days of purchase for a refund. The customer can choose to add an extended warranty for a particular item to that purchase or return an extended warranty for a store credit via Noel Leeming gift card within 28 days of the original purchase date.
Before you make a claim
See if you can find the answer to your problem in the manufacturer’s instructions. This is important because if you do make a claim and the product is found to be in working order (i.e. not faulty or the fault found is not one that is covered under SuperCover or a user operational issue), you will be responsible for any call out and service charges.
If you do need to make a claim you’ll need to provide the SuperCover team with a proof of purchase document that details your product as well as the SuperCover Warranty you have purchased. Each product covered must have a separate SuperCover Warranty listed on the purchase document. If you have any questions please contact your local store or go to http://www.nzclaim.com/noelleeming
If you require a copy of your invoice, the Noel Leeming team can find your purchase record and give this to you, when provided with the correct customer details. To request a copy of your invoice, contact the team at Noel Leeming on 0800 44 44 88 or visit your local Noel Leeming store.
Making a claim - Warranty (Excluding Price Protection)
Go to: http://www.nzclaim.com/noelleeming
1. When logging your claim please have your purchase invoice handy, as we will need proof of purchase of the product and the SuperCover Warranty.
2. If the fault persists and your manufacturer’s warranty period has ended please use this link to the claims management website (http://www.nzclaim.com/noelleeming) that provides 24 hour, 7 day automatic claims handling. Instant repairer selection for your claim, with full details provided to you. Instant notification to repairer of your claim once you complete the web based process. Log on using your claim number during the repair process to track your repair and send messages to the repairer or the claims administrator.
Alternatively, contact the SuperCover service centre between 8.30am and 7.00pm Monday to Friday, excluding Public holidays on 0800 47 87 37.
Making a claim – Price Protection Price Protection
Contact SuperCover at 0800 576 576 between 8.30am and 5pm Mon- Fri (excluding public holidays) to obtain a claim form.
With the claim form you will be required to provide the following information within 14 days of notifying the claim:
· An original receipt showing payment and the original purchase invoice.
· The documents proving the difference in price between your item and the same, lower priced item; such as catalogues, seller’s official notification, and advertisements, which identifies the item, the price and the manufacturer’s or distributor’s references, as well as the validity period of the advertised price.