Sit back and relax while we come to you
Hassle-free set up in the comfort of your own home or business
Tech Solutions offers everything you need to get your new technology working. Our expert mobile technicians are ready to deliver, set up and show you how to get the most out of your new technology.
Or come see us in store
If you don’t need help at home or the office, but would like to learn a bit more about your new technology, we have learning specialists in selected stores who can help. Just pop into your nearest Noel Leeming and talk to one of the team today or visit us online for more information.
What we offer - our standard set up and learn service packages include 5 steps:
1. Delivery - One of our mobile technicians will deliver your new technology to your door.
2. Unboxing - We’ll unpack your new technology and take away the packaging.
3. Set up - We’ll install and assemble your new technology for you.
4. Connection^ - We’ll connect your new technology to your existing devices.
5. Learning - We’ll show you how to work your new technology and how to get the most out of it.
Visit us in store or call us on 0800 555 989
At home tech support
At Noel Leeming we understand technology and we know that sometimes things go wrong? And we know that when they go wrong it’s difficult to know what to do or who to call?
- What happens when your desktop or notebook starts running slow?
- Do you have constant issues with your wifi or internet access or do you have a multiple device household with only one wifi access point?
- Need help backing up your documents, data and treasured memories to the cloud? What about navigating iTunes, setting up your existing tech and making sure it’s all secure?
- Having trouble streaming movies and video to your current devices?
Let us take care of. One of our mobile technicians will come to your home and help you with your current tech environment - making sure it’s up to date and optimised - while you sit back and relax.
Set up and learn
Your first experience with any new device will be a breeze. From organising your music through to setting up your social media accounts, our team will give you an easy to understand lesson and leave you feeling like the expert.
- Apple Mac/Notebook
- Streaming Services
- External Storage
- Media Devices
- Software Installation
Additional time charged onsite at $99 per hour 122938.Buy this service!
Check out our NEW videos here!
Set up and learn
Sit back and relax as we set up your TV. We’ll plug everything into all the right sockets, tune in your favourite channels and show you how to get the most from your new TV. We can wall mount it for you too! (mount not included)
Additional time charged onsite at $99 per hour.
*Available for any size TV that is not being wall mounted. Includes cable concealment (not behind wall).
Check out our NEW videos here!
Set up and learn
Don’t stress about untangling wires and plugging in the right bits – we can come to you and hook up your new home theatre just the way you want it. We’ll connect your existing:
- Speakers or Soundbar
- Set-top boxes e.g. Freeview or consoles
- Streaming Services e.g. Netflix, Spotify or Lightbox
And we’ll show you the features of your home theatre so you can get the most out of it.
Additional time charged onsite at $99 per hour.
Buy this service!
Terms & Conditions
NOEL LEEMING TECH SOLUTIONS - TERMS OF SERVICE
Acknowledgment and acceptance of terms of service
This Noel Leeming Tech Solutions terms of service (“service terms”) is provided to you (the “customer”) in connection with the Tech Solutions service that the customer has purchased (the “service”). These terms and conditions comprise the entire agreement between the customer and Noel Leeming Tech Solutions (“tech solutions”) with respect to the service.
Unless stated otherwise in writing, all fees and charges are non-refundable. Tech Solutions may change the fees and charges or add new fees or charges by giving the customer notice in advance.
Modifications to terms of service and service
Tech Solutions may change the terms and conditions of the service from time to time. Upon any such change, tech Solutions will notify the customer by posting the changes to the site from which the service was purchased. Tech Solutions reserves the right to modify or discontinue the service with or without notice to customer. Tech Solutions shall not be liable to customer or any third party should Tech Solutions exercise its right to modify or discontinue the service. Customer’s use of the service constitutes an affirmative agreement by customer to abide and be bound by these service terms and its modifications.
Standard Tech Solutions service
There are a number of service packages available:
1. Standard device set-up and learn service applicable on any of the following devices:
• Apple mac/notebook
• Streaming services
• External storage
• Media devices
• Software installation
1..1. one hour service for $149 on any one of the applicable devices. Additional $99 fee is applicable for data transfer.
1..2. two hour service for $248 on any 3 of the applicable devices. Includes data transfer.
1..3. additional time is charged at $99 per hour or part thereof
2. Television set-up and learn service packages:
2..1. freestanding TV, any size, provided that the TV is not being wall mounted, service for one hour for $149
2..2. wall mounted 50” or below service for 2 hours for $248, includes cable concealment but excludes behind the wall concealment.
2..3. wall mounted 51” or above service for 3 hours for $449, includes cable concealment but excludes behind the wall concealment. Services delivered by 2 technicians
Standard set-up and learn service packages include:
1. Delivery: a mobile technician will deliver the customer’s new technology purchase to their home or small business at a time agreed upon and suitable to the customer
2. Unboxing: the mobile technician will unpack the new technology purchase and remove the packaging. Limited to the packaging of the new technology purchase.
3. Set up: mobile technician will install and assemble the new technology purchase.
4. Connect: the mobile technician will connect your new technology purchase to existing devices in your home, provided the existing devices are in working order
5. Learning: following steps 1-4, our mobile technician will spend the rest of the time showing you how to work your new technology.
Where agreed with you, we will provide products as part of a call out and subject to these terms and conditions. Ownership of products remains with us until payment is made in full from cleared funds for the products.
Customer’s responsibility to back-up data
Customer agrees that prior to tech solutions servicing any customer equipment, it is the customer’s responsibility to (1) back-up the data, software, information or other files stored on the customer’s computer disk drives, peripherals, mp3 player, dvd player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from the customer’s product.
Customer agrees that whether or not customer requests back-up services from Tech Solutions and/or its third party service provider, neither Tech Solutions nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, dvds, film or other media.
Your facilities – to help us provide you with the service, you agree to allow Tech Solutions entrance and access to your premises. You agree to ensure you or a representative is on-site at the agreed time and for the duration of the service being undertaken. You or your representative must be over 18yrs of age.
To cancel or re-arrange a time for the service, you must advise us no later than 24 hours prior to the appointment time. If you do not cancel or re-arrange the appointment time, you may be charged a cancellation fee.
You will ensure that we have full access to any goods we have supplied to you, and to your (or, if applicable, the end user’s) computer system, device or equipment or any other technology item as required to perform the service.
You will provide all information (and that such information is complete, accurate and given in good faith), assistance and cooperation in order for tech solutions to perform our obligations.
Payment for the service must be made at the time of the booking.
We will invoice the fees for each call out at the end of the call out and you must pay those fees to us at the end of the call out (“the due date”).
Any other amounts payable under these terms and conditions, including cancellation fees, will be payable immediately upon issuance of our invoice. Payment must be made in cash, eftpos, approved credit card or internet banking.
Without prejudice to any other right or remedy we may have against you, if you fail to make payment of any monies due to us on the due date in respect of any service we may have carried out on your behalf, you accept that we may at our discretion retain a worker’s lien over your computer which we have worked on, pursuant to the provisions of the wages protection and contractors liens repeal act 1987 until payment is made by you.
Limitations to service
Tech Solutions shall not be liable for any failure or delay in performance due to any cause beyond its control.
Tech Solutions and/or its third party service providers reserve the right to refrain from providing the services ordered and instead refund customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of these service terms, as determined by Tech Solutions.
Customer agrees to indemnify, defend, and hold harmless tech solutions (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defence, settlement, and reasonable legal fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by tech solutions by reason of, or arising from: (a) customer’s breach of this agreement; (b) customer’s actual or alleged infringement of any patent, copyright, trade mark, trade secret or other property or contract right of any other person; (c) customer’s actual or alleged failure to promptly pay sums due tech solutions or third parties; (d) customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of customer (or its officers, directors, employees or agents).
Tech Solutions warrants that it will use all reasonable skill and care in undertaking the services. Customer expressly agrees that use of the service is at customer's sole risk. The service is provided on an “as is” and “as available” basis.
Except as otherwise provided in the consumer guarantees act 1993 and the fair trading act and subject to clause 8.1 of these terms and conditions your sole remedy in relation to the breach of any warranty under this agreement or at law, in relation to any:
a) Service, will be for us to re-perform such services to the required standard; or
b) Product will be for us to repair or replace such product, at our option, provided that if neither option is available to us (as determined solely by us) we may refund the price paid for that product.
c) We have no obligation to install, customise or provide any other service in relation to any products repaired or replaced due to a breach of any product warranty.
d) You acknowledge that if the services or products are supplied for business purposes in terms of the consumer guarantees act 1993 the guarantees provided under that act do not apply.
Tech Solutions expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Tech Solutions makes no warranty that the service will meet customer’s requirements, or that the service will be uninterrupted, timely, secure, or error-free; nor does tech solutions make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service.
Customer understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the service is done at customer's own discretion and risk and that customer will be solely responsible for any damage to customer's computer/system or loss of data that results from the download of such material and/or data.
No advice or information, whether oral or written, obtained by customer from tech solutions or through the service shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to each customer.
It is the responsibility of the customer to back-up all data on computers and other devices; tech solutions will not be held liable for loss of any customer data.
Customer acknowledges that you are authorised to arrange the service, and in tech solutions providing the service our access to your premises, use of any equipment, technology, software or other material made available by you will not breach any third party rights.
Limitation of liability
Tech Solutions shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service, or for cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained, or messages received or transactions entered into through the service, or resulting from unauthorised access to or alteration of customer's transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangibles, even if tech solutions has been advised of the possibility of such damages.
It is the customer’s responsibility to back-up the software and data that is stored on the customer’s computers, hard disk drive(s), and/or on any other storage devices the customer may have, and tech solutions shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Tech Solutions shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to customer by tech solutions. notwithstanding any language to the contrary, tech solutions’ maximum liability to the customer arising from or related to tech solutions’ service under this agreement shall be limited to the sums paid by the customer to tech solutions under this agreement during the three months prior to the time the cause of action arose.
Either the customer or tech solutions may immediately terminate the service upon written notice to the other party. Upon termination of the service, the customer's right to use the service immediately ceases. The customer shall have no rights and tech solutions will have no obligations regarding the service thereafter.
The service terms shall be governed by and construed in accordance with the laws of New Zealand. The customer and tech solutions agree to submit to the exclusive jurisdiction of the courts in New Zealand.
If any provision of the service terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
The customer and tech solutions agree that any cause of action arising out of or related to this service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
Our Tech Promise – we will get your products working or your money back!
Terms and Conditions
The following Terms and Conditions apply to the Noel Leeming Tech Solutions Promise:
1. Tech Solutions (“we”, “us”) will get your products working or your money back.
2. The Promise only applicable on products purchased from Noel Leeming.
3. Money back is only on the applicable Tech Solutions service (not the total purchase). Noel Leeming’s standard Terms & Conditions apply to the initial product purchase.
4. All products involved in any set-up, installation or upgrade must be in good working condition at the time of the provision of our service.
5. This Promise is only valid for product we installed on your instruction to do so and must be at the original location of the service.
6. Any claims made under this Promise by you must be made within twenty eight (28) days of the date of the provision of the service.
7. Noel Leeming reserves the right to verify your claim in relation to the relevant service provided to you and to attempt to remedy the issue prior to providing your money back.
8.This Promise may be terminated or amended at any time without notice and is subject to Noel Leeming’s usual terms and conditions of trade.
9.The information you provide to Noel Leeming Tech Solutions will only be used to provide the requested service and Tech Promise to you or to discuss with you your Tech Promise claim.