What is our store returns and exchanges policy?

Under the 14 Day Right of Exchange policy, you can return any product for an exchange or Noel Leeming Gift Card within 14 days of purchase. This is on the condition that the product is returned in its original condition with packaging and invoice. 

Products below are excluded from this guarantee, except where they are faulty:
- Personal Care Items
- Headphones
- Gift Cards, SIM Cards, Recharge Cards and Vouchers i.e. iTunes 
- Unsealed Printer Cartridges
- Software
- VR headsets
- Wearables

Can I return an extended warranty?

You can return an extended warranty for a full refund within 7 days of the original purchase date. You can exchange an extended warranty for a Store Credit via Gift Card, within 28 Days of the original purchase date provided no claim has been made against it.

If you have purchased a My Tech Solution plan and choose to cancel within 7 days of purchase but have redeemed a Service portion of the My Tech Solution product (for example Setup, delivery, Helpdesk support or Learning), you will be entitled to a refund of a Noel Leeming gift card less the retail price of the
service you redeemed for up to 28 days. More information about these services can be found here.

To return an eligible product either call us on 0800 44 44 88 or take your item including the original packaging and receipt to any of our stores nationwide.

To view a list of our stores click here.