What is our store returns and exchanges policy?
Our returns policy
To give you peace of mind, under COVID-19 we have temporarily extended our right of return/change of mind policy from 14 days to 30 days starting from the beginning of Alert Level 2 not the date of your purchase.
Under the 14 Day Right of Exchange policy, you can return any product for an exchange or Noel Leeming Gift Card within 14 days of purchase. This is on the condition that the product is returned in its original condition with packaging and invoice.
Products below are excluded from this guarantee, except where they are faulty:
- Personal Care Items
- Gift Cards, SIM Cards, Recharge Cards and Vouchers i.e. iTunes
- Unsealed Printer Cartridges
- VR headsets
Can I return a Noel Leeming Service Protection Plan?
You can return a Noel Leeming Service Protection Plan for a full refund within 14 days of the original purchase date. You can exchange an extended warranty for a Store Credit via Gift Card, within 28 Days of the original purchase date provided no claim has been made against it.
To return an eligible product either call us on 0800 44 44 88 or take your item including the original packaging and receipt to any of our stores nationwide.
To view a list of our stores click here.