Refurbished
Excellent
This item is in excellent cosmetic condition, showing minimal signs of wear such as small scratches or marks, which are only visible close up.
Very Good
Representing excellent value for money, this item displays more obvious signs of wear such as scratches, blemishes or scuff marks.
Frequently Asked Questions
Is Click and Collect available?
Online Only
Click and Collect is currently not available for these items. These products are available for online purchase and delivery only.
What is a refurbished phone?
Quality Guaranteed
A refurbished device is a pre-owned product that has undergone a strict 72-point quality check, including hardware and software testing, professional cleaning, and necessary repairs or part replacements with a minimum of 80% Battery Life Cycle.
All devices are unlocked and graded by cosmetic condition: Very Good and Excellent.
What warranty do refurbished devices come with?
Peace of Mind
Brand new devices come with manufacturer’s warranty. Refurbished devices include a 12-month warranty that covers hardware faults, including the battery.
Note: We don’t offer repair services or spare parts for refurbished phones. If your device is eligible under warranty, we’ll arrange a replacement or provide a refund.
Can I return a product if I’m not happy with it?
30-Day Guarantee
Yes! We offer a 30-day Satisfaction Guarantee. If you're not completely satisfied, you can return the item for a refund.
Kindly note the following:
Account Locked Devices
Devices that are locked to Apple iCloud or Google accounts cannot be accepted for return.
Device Preparation
Please ensure your device is factory reset, powered off, and that the IMEI matches the original IMEI of the device supplied. Returns with mismatched IMEIs will not be accepted.
Exclusions
The 30‑Day Satisfaction Guarantee does not apply to devices with cracked screens or cameras, water damage, tampered or modified software, product misuse, or unauthorised repairs (including repairs carried out by technicians or service providers who are not certified by the device manufacturer or do not follow the manufacturer’s repair standards).
What comes with my purchase?
What's in the Box
Here's what you can expect: Your device comes with a compatible charging cable and wall charger. Plus, every device is backed by a 12-month warranty.