What is myTechSolution?
myTechSolution has the same benefits of Product/Damage Protection, but includes delivery and installation, as well as ongoing learning and support. As part of our commitment to ongoing support, we also offer a $20 voucher on the anniversary of your purchase, for the life of your plan.
myTechSolution still available?
Yes, myTechSolution will be part of the Noel Leeming Protection Plans.
What’s the difference between Product Protection and Damage Protection?
Product Protection includes lemon protection, price protection, Automatic Replacement on products under $500 and more. Damage Protection covers all that, plus accidental damage and theft.
What happens if my credit/debit card details change for my subscription?
No stress. On your subscription confirmation email there should be a unique link to your own subscription portal, where you can access and update your payment details securely. Otherwise, get in touch with our Tech Solutions team on 0800 555 989, or email firstname.lastname@example.org and we’ll update these for you
Is there an excess for damage and theft claims?
Yes, there are three excess brackets. If your product’s worth less than $1,000, the excess is $100. If it’s between $1,000 and $1,500, it’ll be $150. Or if it’s over $1,500, you can expect to pay $200.
How do I make a claim?
Either call us on 0800 555 989, pop into your nearest store, or head to https://www.nlg.co.nz/servicePlanClaims/home.do. If you’re lodging a theft claim, you’ll need to have the police reference handy.
When do I pay the excess for a damage claim?
When you give us your broken product ready to be sent away, you’ll pay your excess at the same time. This means our insurer can approve repairs or replacements quickly.
When do I pay the excess for a theft claim?
Once your claim is approved, we’ll give you a replacement and you’ll pay your excess at the same time.
Are there limits to the number of times I can claim damage or theft?
You’re free to make up to two claims a year. But your excess won’t be affected by these claims.
How long can I have an active subscription?
The maximum length of an active subscription is three years.
What happens if I miss a payment for my subscription?
'We will attempt to take payment 3 times starting from 7 then 5 then 3 days prior to the end of the current period of cover and on the final day of cover if the payment is still missed, the cover will cease.
Can I transfer my protection if I sell my product?
Yes. Just get in touch and we’ll help get this sorted. Keep in mind that subscriptions can’t be transferred between owners.
What length of time can I take protection for?
Depending on the category, Product Protection will be either three or five years (five years in Whiteware, three years in other categories). Damage Protection can be paid monthly for up to three years, or paid outright over one, two or three years.
Can I pay for Damage Protection weekly/yearly?
Right now the only subscription payment option is monthly.
I’ve lost my product. Can I claim this under Protection?
In short, no. Damage Protection doesn’t include loss of product, just accidental damage and theft.
What is Lemon Cover?
Lemon Cover is our protection from buying a ‘lemon’ product. After three verified faults (the faults don’t need to be related) from the date of purchase, we’ll replace your faulty product with a new one - guaranteed.
If my product is replaced under Protection, will my cover continue?
Yes, if your product is repaired or replaced under Protection, your cover will continue. The only time your cover doesn’t apply is if your claim is being settled with a gift card.
I didn’t take up Protection at the time of purchase, but I’ve changed my mind. Can I purchase it later on?
Both Product and Damage Protection can be added up to 30 days after your purchase. Keep in mind that your product is subject to having a visual inspection in store. And if it’s damaged or stolen already, we won’t be able to add Damage Protection.